Privacy Policy

Effective Date: 1st May 2026

Radix Electrosystems Pvt. Ltd. (“Radix”, “we”, “us”, or “our”) is committed to protecting the privacy of our website visitors, customers, and business partners. This Privacy Policy describes what personal data we collect from you, and explains how we collect, use, disclose, and safeguard information when you visit our website.

The terms ‘Radix’ or ‘Radix Electrosystems’ refer to the owner of the website, with a corporate office registered at EL225, Electronic Zone, TTC Industrial Area, MIDC, Mahape, Navi Mumbai - 400 710.

The term 'you' refers to the user or viewer of this website. When we refer to your “data” or your “information” in this Privacy Policy, we are referring to personal data or personal information as defined by applicable law.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to all personal information collected, processed, and stored by Radix through various channels, including but not limited to:

Our official website and any associated microsites, landing pages, or sub-domains
Enquiry forms, contact forms, demo requests, and catalogue download forms
Marketing activities such as email campaigns, newsletters, social media activity, events and exhibitions, and webinars
Direct communication via email, phone calls, messaging platforms, or business correspondence
Sales processes, proposals, and customer onboarding activities
Customer Relationship Management (CRM) systems used to manage leads, prospects, and customer interactions
B2B listing sites and marketplaces
Use of our products, solutions, platforms, and related digital services
Customer support, service requests, and post-sales engagement
Recruitment and career application processes

This Policy applies to data collected through both online and offline interactions with Radix.

This policy does not apply to third-party websites, platforms, or services that may be linked from our website. We encourage users to review the privacy policies of such third parties independently.

2. Information We Collect

We may collect and process the following types of information:

a) Information You Provide

When you interact with our website (such as filling out contact forms, requesting information, or submitting inquiries), we may collect:

Name
Company name
Job Title/ Designation
Email address
Phone number
Mailing Address
Any additional information you choose to provide
Information submitted when registering for webinars, events, or subscribing to newsletters

b) Automatically Collected Information

When you visit our website, we may collect:

IP address, browser type and version, operating system
Approximate location information (such as city, region, or country derived from IP address)
Device type information
Pages visited and time spent on the website
Referral source
Cookie and tracking data

This data helps us understand how visitors use our website and improve user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries, requests, and communication, including demo requests, product queries, request for a quotation and service-related interactions
To provide relevant information about our products, solutions, and services based on your requirements or business context
To support sales processes, including lead management, proposal discussions, and customer onboarding activities
To communicate updates related to our offerings, industry developments, events, and other business-relevant information
To analyse website usage and user behaviour in order to improve website performance, functionality, and content relevance
To support internal business operations, including analytics, reporting, and relationship management
To comply with applicable legal, regulatory, and contractual obligations
To run advertising campaigns on platforms such as Google ads, and third-party B2B market-places

We ensure that our communications are relevant to your professional interests. You may opt out of non-essential communications at any time by contacting us at esales@radix.co.in

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

With authorized distributors or channel partners to better serve your location or respond to your request
With third-party service providers that support our business operations, including Customer Relationship Management (CRM) systems, email communication platforms, marketing automation tools, analytics providers, and website hosting services
With professional advisors, consultants, or service providers engaged for business, operational, or compliance purposes
When required by law, regulation, or legal process, or to protect our rights and interests

5. International Data Transfers

In the course of our business operations to serve customers or partners located outside India, your information may be transferred to and processed in locations outside your country of residence, including where our service providers or technology partners operate. We ensure that such transfers are conducted in accordance with applicable data protection laws and are subject to appropriate safeguards.

All such sharing is carried out with appropriate technical and organisational measures to protect your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality, analyse usage, and support business operations.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website function efficiently and provide information about how the site is used.

6.2 How We Use Cookies

We use cookies and similar technologies for the following purposes:

To ensure proper functioning of the website, including navigation, session management, and security
To analyze website traffic, usage patterns, and performance
To improve website functionality, content relevance, and overall user experience
To measure the effectiveness of marketing activities and outreach
To understand aggregated visitor behaviour and interest in our products and solutions

6.3 Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the operation of the website and enable core functionalities such as page navigation and secure access.
Analytics Cookies: Such as Google Analytics to understand how visitors interact with our website (e.g., pages visited, time spent). The data is typically aggregated and used for performance improvement.
Marketing and Remarketing Cookies: These cookies may be used to evaluate the effectiveness of marketing efforts and support relevant business communication on platforms such as LinkedIn, Google and similar platforms.

By using our website, you consent to cookies by us and our service providers.

7. Legal Basis for Processing

Radix processes personal information based on the following legal grounds, as applicable:

Contractual Necessity: Where processing is required to enter into or perform a contract with you, including responding to inquiries, providing requested information, delivering products or services, and supporting customer onboarding and engagement.
Legitimate Interests: Where processing is necessary for our legitimate business interests, including B2B marketing, lead management, website analytics, and business development activities, provided that such interests are not overridden by your rights and interests.
Consent: Where you have provided consent, such as subscribing to newsletters, registering for events, or accepting cookies and similar tracking technologies.
Legal and Regulatory Obligations: Where processing is required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

We ensure that all processing activities are carried out in accordance with applicable data protection laws and are limited to what is necessary for the relevant purpose.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include, but are not limited to:

Controlled access to systems and data
Secure storage and handling of information
Use of standard security practices and protocols across our operations

We follow a structured governance approach to data protection, including:

Periodic internal audits conducted across departments
Independent external audits conducted at defined intervals
Ongoing review and improvement of processes to ensure compliance with applicable data protection and information security requirements

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

9. Third-Party Links

Our website may contain links to external websites. Radix is not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies before sharing any information.

10. Your Rights

Subject to applicable data protection laws, you may have the following rights regarding your personal information:

Right to Access: To request access to the personal information we hold about you
Right to Rectification: To request correction or update of inaccurate or incomplete information
Right to Erasure: To request deletion of your personal data, subject to applicable legal and contractual obligations
Right to Restrict or Object to Processing: To request restriction of processing or object to certain types of data processing, including direct marketing communications
Right to Withdraw Consent: Where processing is based on consent, to withdraw your consent at any time

To exercise any of these rights, you may write to us at: esales@radix.co.in

11. Children’s Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.

12. Legal Disclosure

We may disclose your information where required to do so by law or if we believe such action is necessary to:

Comply with legal obligations
Protect and defend our rights or property
Prevent fraud or security issues

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. We encourage you to review this page periodically for the latest information.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:

Radix Electrosystems Pvt. Ltd.
Email: esales@radix.co.in
Phone number: +91 22 42537777